Shipping

We estimate shipping cost and delivery dates based on product availability*, weight, and the shipping options you choose at checkout. Our shipping options are:

• FedEx Priority Overnight
• FedEx Standard Overnight
• FedEx Second Day
• FedEx Ground
• FedEx Ground Home Delivery
• Freight Quote Required for Shipments Outside the Continental United States & Canada.  Please Call (770)205-5335, or Email: info@Mattresssafe.com for Quotes.

Please Note: We are unable to deliver to P.O. Boxes and can only deliver to physical addresses.

*Out of stock and custom items may take 2-3 weeks for production.

Warranty Replacement

In case of defective product, please contact us at 770-205-5335 for warranty claims. Only products purchased through MattressSafe, Inc. or one of our verified dealers are eligible for warranty coverage and warranty replacement.

• Please report products with manufacturer defects within 48 hours of delivery.
• To activate your warranty, fill out the online warranty registration form, by clicking the "Warranty Registration" button below.
• Structural damage caused by abuse, misuse, improper installation or not following the care instructions will void the warranty.
• Ironing your product or the use of Borax, bleach or bleach products will void the warranty.
• Clearance and discontinued items are not eligible for warranty.

In order to process a warranty claim, please call us at 770-205-5335 with the following:

1. Your order number.
2. Proof of purchase.
3. A detailed photo of the defect.
4. The RN number off the product care label.
5. The Item number off the product care label.

Returns

Please Note:  To maintain a sanitary and bed bug free environment in our facilities, we do not accept returns or exchanges.