FAQ

Welcome to the Mattress Safe^® Frequently Asked Questions page. You'll find answers to most of your product, bed bug and how-to questions here. Besides clicking the questions below, you can also use the search tool in the upper left corner of the blue bar above to find answers quickly.

If you can't find the information you are looking for, please contact us directly. We'll be glad to help!

Quality You Can Trust

• What makes Mattress Safe^® encasements the best mattress protection available?
• Where can I find the Mattress Safe^® Bed Bug Certification?
• Where can I find the Mattress Safe^® Fire Retardancy test results?
• Are Mattress Safe^® products Made in the USA?

Product Info & Features

• Are Mattress Safe^® mattress encasements bed bug certified?
• Are Mattress Safe^® mattress encasements fire retardant?
• What makes the “Zipper with the Hook”^® bed bug certified?
• What is the difference between Ultimate, Superior and Classic products?
• What is the Plus+ Advantage^®?
• I have allergies, does Mattress Safe^® have a hypoallergenic mattress cover?
• Are the Mattress Safe^® waterproof mattress protectors and encasements breathable?
• Do Mattress Safe^® encasements make that annoying "crinkle" noise other encasements make?

How-To's

• How do I register my product for warranty coverage?
• How do I measure my mattress?
• How do I install my mattress encasement?
• How do I clean and care for my mattress protector?
• How do I protect myself from bed bugs when I travel?
• How to get rid of bed bugs?
• How do I choose a quality bed bug mattress encasement?

Warranty / Registration / Returns

• What is the Mattress Safe^® return policy?
• What is the Mattress Safe^® warranty?
• What will void the Mattress Safe^® warranty?
• How do I register my product for warranty coverage?

Bed Bug Information

• Where can I find the Mattress Safe^® Bed Bug Certification?
• What do bed bugs look like?
• Do I have bed bugs?
• How do bed bugs spread?
• Where do bed bugs hide?
• How do I protect myself from bed bugs when I travel?
• What are the health effects of bed bugs and do bed bugs carry diseases?
• How to get rid of bed bugs?

Distributor / Dealer / Reseller Information

• How do I become a distributor or reseller?
• Where can I find Mattress Safe^® training and marketing materials?

Miscellaneous

• How did Mattress Safe^® start?
• Does Mattress Safe^® work with charitable organizations?

Have More Questions?

Not finding the answers you need? Contact us, we'll be glad to help!